Business Services

Product order:

AW3 is a wholesale supplier of machinery and products listed on this website. Sale terms are strictly sold to business customers for business purposes only where payments for products and equipments is being made directly to AW3. If you purchase any items on this website using a personal card or using a personal name, it will still be classed as being used for business purposes. Distributors, trainers or affiliates may collect payment on the behalf AW3 depending on the payment circumstances. To use the product and equipment you may need to be trained. Depending on the country that you reside, training is conducted in various ways. You may find your own training provider or we can recommend a trainer for you. Training services is between yourself and the trainer, where the payment is payable directly to the trainer, or we may take the payment on their behalf. The trainer has the right not to certify you if you are incompetent, therefore you must re-attend the training or have a virtual training session until we are satisfied with your outcome. Any travel costs incur will not be reimburse by ourselves or the trainer.

Business Payments

We can only accept business payments via bank transfer for bulk orders. Buyers to pay all bank charges. Deposits are non-refundable on machinery, products or training.

Refund terms for distributors/ resellers

If you are reselling or distributing the product, deposit for machinery or products are non-refundable and non-transferable once it is placed. Machinery is custom made to order immediately after a deposit is placed. Once your items are being made, we cannot accept refunds.

Refund terms for business products

We can offer a refund on unused product minus 25% restocking fee. Custom built machines are non refundable. We can exchange a faulty item within 7 days, after which the warranty terms will apply. Training services and postage costs cannot be refunded. You must send the items in the original packaging securely otherwise we may refuse the items.

Security Check

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. These can take various forms and may involve contacting you by telephone before we process your order. We also retain the service of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards. ID, bank statement or proof of address may be required as part of our security check.

Delivery

Delivery cannot be 100% guaranteed on the expected day. This is out of our control as it depends on the courier company. After payments is cleared, we will build your machine immediately and it can take between 1 and 21 days depending on the item and the time of purchase.

Invoice

Once your order is completed we will send out the invoice automatically. If you would like us to re-send the invoice, we can send it again within 14 days of purchase. After this there will be an admin charge of $30 /£30/ €30 to request a duplicate invoice.

Warranty

Warranty terms can be found on the footer section of this website.

Affiliate Products

We accept no liability of any affiliate products or treatment services advertised on this website. We do not have any control over third party businesses so you must take up your query directly with the affiliated company / personnel.

Liability

We cannot be liable for any loss of earnings, loss of business, litigation against you as well as other losses when there is a problem with the product, services and training. This applies to any accidents caused aswell as any malfunctioning of your product.

If you are offering teeth whitening services or distribution, you must stay within the guidelines as set out by law in your country. We will provide a physical manual for your reference.

Finance

If you take out any finance, you must check the terms and conditions of the finance company as this will be applicable to you.

Treatment Services

When you enquire a treatment services via this website, you enter a transaction with the actual clinic for treatments. This is between yourself “the customer” and the clinic you visited. This website is only list the clinic details for advertisement purposes and is not responsible for any services carried out by third party personnel/companies. Each individual clinic is responsible for the customers, bookings, treatments, liabilities, complaints and services. We may ask for you contact number so we can pass over to the nearest clinics to you.